Shipping & Return Policy
Shipping costs
Shipping costs are
inevitable, but smart ordering can save you a lot of money.
If you order
within the EUand UK for more than € 50,00the shipping
costs are FREE.
All shipping costs
all of EU and UK € 9,-
You can always
have your order delivered to your home or to another desired address. Our
website automatically calculates the shipping costs based on the order amount
in your shopping cart and the specified delivery location (inside or outside
the Netherlands).
Delivery times
We ship all
packages with PostNL. We ship from Netherlands, shipping time can vary between
1 day for Netherlands and Belgium, to 5 working days in Southern Europe. After
shipping you will receive a tracking code to follow your order.
Return package
In the unlikely event that you
are not satisfied, you can return the products received within 30 days.
Return conditions:
Conditions are attached to the
return of articles. If one or more of these conditions are not met, our
employees will always contact you.
What should your return meet?
- The products must be returned within 30
days.
- Products that are returned must be
undamaged, unworn and complete.
- Items cannotbewashed.
- Articles may not 'smell', contain stains or
wear marks (think of the sole of shoes)
- Products must be returned in suitable
packaging. Use the boxes in which we have sent you the products as much as
possible.
- No stickers and / or tape may be stuck on
the original product packaging. Writing on the original product packaging
is not allowed.
- The original cards may not have been
removed.
If the above conditions are
not met, we will not accept the goods for return payment. You always have the
choice to opt for a depreciation or that you get the items back after payment
of the shipping costs.
Returns.
Please contact customer
service and ask for a return label.
sales@ooksports.com
Cost for Returns.
If something went wrong during
the delivery of your order, the return costs are at our expense. Before
returning your product, first contact our customerservice. Please keep your
ordernumber at hand!
After receiving the return, we
will process it within three days. If returning the entire order we will
refund, excluding shippingcosts. If a part of the order is returned, we will
return the sum of the products to your account.
All questions
please mail:sales@ooksports.com