Shipping & Return Policy

 

Shipping costs

Shipping costs are inevitable, but smart ordering can save you a lot of money.

If you order within the EUand UK for more than € 50,00the shipping costs are FREE.

All shipping costs all of EU and UK € 9,-

You can always have your order delivered to your home or to another desired address. Our website automatically calculates the shipping costs based on the order amount in your shopping cart and the specified delivery location (inside or outside the Netherlands).

 

Delivery times

We ship all packages with PostNL. We ship from Netherlands, shipping time can vary between 1 day for Netherlands and Belgium, to 5 working days in Southern Europe. After shipping you will receive a tracking code to follow your order.

 

Return package

In the unlikely event that you are not satisfied, you can return the products received within 30 days.

 

Return conditions:

Conditions are attached to the return of articles. If one or more of these conditions are not met, our employees will always contact you.

What should your return meet?

  • The products must be returned within 30 days.
  • Products that are returned must be undamaged, unworn and complete.
  • Items cannotbewashed.
  • Articles may not 'smell', contain stains or wear marks (think of the sole of shoes)
  • Products must be returned in suitable packaging. Use the boxes in which we have sent you the products as much as possible.
  • No stickers and / or tape may be stuck on the original product packaging. Writing on the original product packaging is not allowed.
  • The original cards may not have been removed.

If the above conditions are not met, we will not accept the goods for return payment. You always have the choice to opt for a depreciation or that you get the items back after payment of the shipping costs.

 

Returns.

Please contact customer service and ask for a return label.

sales@ooksports.com 

 

Cost for Returns.

If something went wrong during the delivery of your order, the return costs are at our expense. Before returning your product, first contact our customerservice. Please keep your ordernumber at hand!

After receiving the return, we will process it within three days. If returning the entire order we will refund, excluding shippingcosts. If a part of the order is returned, we will return the sum of the products to your account.

 

All questions

please mail:sales@ooksports.com